We welcome your comments and questions. Simply fill out the form below and we will respond as soon as possible. We do not respond to emails outside of our normal business hours or on holidays. You may also reach us by phone; please call us at 1-800-426-8400 between (8:00 a.m. - 4:00 p.m. PST, M-F). For answers to common questions see FAQs.
Complaint or Product Inquiry
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Our policy on suggestions and idea submissions
Brown & Haley likes to hear from consumers about what they think about our products. However, in your communications with Brown & Haley, please keep in mind that all comments, suggestions, ideas, notes, drawings, concepts, recipes or other information disclosed or offered to Brown & Haley by this site or in response to solicitations in this site shall be deemed and shall remain the property of Brown & Haley. Our creative departments are continuously launching new products, packaging and marketing ideas. Often, these ideas are in the developmental stage for years prior to actually being launched. You understand and acknowledge that Brown & Haley has both internal resources and other external resources which may have developed or may in the future develop ideas identical or similar to the suggestions or comments to suggestions and that Brown & Haley is only willing to consider the suggestion on these terms.
If you choose to forward or transmit to Brown & Haley's websites by electronic mail or otherwise any suggestion type communication or material, including any personal data, questions or answers, comments, suggestions, or the like, such material will be treated as non-confidential and non-proprietary. Furthermore, Brown & Haley is free to use any ideas or concepts contained in any communication you send to Brown & Haley's websites for any purpose whatsoever, including but not limited to developing, manufacturing and marketing products using such information without any compensation or credit to you. By submitting your idea to Brown & Haley without being requested to by Brown & Haley, you agree to these terms.