Frequently Asked Questions
Do you send out samples?
Although we cannot ship samples to you, our Tacoma and Fife, WA Retail stores frequently offer samples of our products.
Do you offer coupons or promotions?
We often have promotions on our website.
Do you do tours of your factory?
We are no longer able to offer tours of our candy factory. However, you can now get a behind the scenes look inside our factory at our YouTube channel. www.youtube.com/AlmondRocaChannel. Check it out!
You may also want to visit our warehouse outlet in Fife, WA. There is a history wall and a variety of products available to purchase. Please visit our ROCA® store page for directions and store hours.
Where can I buy ROCA®?
You can find all flavors of ROCA® Buttercrunch here, on our website. All of our ROCA® flavors can also be purchased at retailers across the country. To find a store near you, visit our Domestic Retailers page.
Where can I buy MOUNTAIN® Bars?
MOUNTAIN® Bars can always be purchased here, on our website. You can also find them in some Washington and Oregon Walgreen’s, Walmart and Bartell Drug’s locations.
When was Brown & Haley founded?
In 1912, Harry Brown and J.C. Haley founded Brown & Haley in Tacoma, Washington. In 1915, MOUNTAIN® Bars were introduced, a chocolate and nut confection with a vanilla, cherry or peanut butter cream center. In 1923, ALMOND ROCA® Buttercrunch Toffee was created. If you are interested in more Brown & Haley history, visit our ROCA history page.
What products are made by Brown & Haley?
To view products made by Brown & Haley, visit our ROCA products page.
Where is Brown & Haley located?
All ROCA® Buttercrunch pieces and MOUNTAIN® Bars are made exclusively in our one and only factory, located in Tacoma, WA.
Whom do I contact for Donations?
Brown & Haley has a deep commitment to giving and provides to a variety of charitable organizations. Visit our Donation Requests webpage for information on guidelines and qualifications.
How can I share an idea with your company?
Brown & Haley likes to hear from consumers about what they think about our products. However, in your communications with Brown & Haley, please keep in mind that all comments, suggestions, ideas, notes, drawings, concepts, recipes or other information disclosed or offered to Brown & Haley by this site or in response to solicitations in this site shall be deemed and shall remain the property of Brown & Haley. Our creative departments are continuously launching new products, packaging and marketing ideas. Often, these ideas are in the developmental stage for years prior to actually being launched. You understand and acknowledge that Brown & Haley has both internal resources and other external resources which may have developed or may in the future develop ideas identical or similar to the suggestions or comments to suggestions and that Brown & Haley is only willing to consider the suggestion on these terms.
If you choose to forward or transmit to Brown & Haley's websites by electronic mail or otherwise any suggestion type communication or material, including any personal data, questions or answers, comments, suggestions, or the like, such material will be treated as non-confidential and non-proprietary. Furthermore, Brown & Haley is free to use any ideas or concepts contained in any communication you send to Brown & Haley's websites for any purpose whatsoever, including but not limited to developing, manufacturing and marketing products using such information without any compensation or credit to you. By submitting your idea to Brown & Haley without being requested to by Brown & Haley, you agree to these terms.
How do I apply for a job at Brown & Haley?
Visit our Careers page to access information on career opportunities at Brown & Haley.
When will my order ship?
Brown & Haley processes orders Monday – Friday between 8:00 am - 1:00 pm PST. To ensure the freshness of our products, we choose the best shipping option, which, in most cases, is FedEx Standard Ground. FedEx is unable to deliver to P.O., A.P.O., A.F.B. or F.P.O. boxes. A street address consisting of a Rural Route, Box, Highway or State Route can only be accepted with an area code and telephone number.
All products are delivered by FedEx and will arrive in 7-10 business days unless you choose expedited delivery by selecting either 'next day' or 'second day' guaranteed service at the appropriate additional charge.
Special surcharges for special shipping services (Alaska/Hawaii and Saturday delivery). From May 1st through September 30th, special packaging is required to insure your order arrives in good condition. We pack our products with dry or blue ice; this is why we must adjust our shipping charges during this period and when shipping to warmer parts of the country like Florida or California.
Can I place an order to be shipped outside of the United States?
For international shipments please contact our Customer Service Department at 1-253-620-3057 or email@example.com. We will provide you with the additional shipping charges necessary to ship your order.
To shop at one of our International locations, please visit our Where to Buy page.
Can you ship chocolate during warm weather or to warmer parts of the country like Florida and California?
Yes, we absolutely can ship ROCA® products during warm weather and to warm climates in the U.S. all year long. Our shipping system monitors the temperatures where your package is being delivered and selects the appropriate packing material such as cooler boxes and frozen gel packs to ensure that your gift arrives in perfect condition.
Can I ship to a P.O. Box or an APO/FPO Address?
FedEx is unable to deliver to P.O., A.P.O., A.F.B. or F.P.O. boxes.
Do you offer same-day shipping?
At this time, we do not offer same-day shipping.
What shipping carriers do you use?
To ensure the freshness of our products, we choose the best shipping option, which, in most cases, is FedEx Standard Ground.
Can I use my own Federal Express Number to ship my order?
We are not currently able to charge shipments to other Federal Express or UPS account numbers.
Why didn't my promotional code or promotional offer work?
From time to time, Brown-Haley.com will offer special promotions and discounts. Many offers require a minimum spend in order to qualify for the promotional offer. This amount does not include shipping and cannot be split between multiple shipments. Offers are valid in the US only on orders placed on www.Brown-Haley.com, and are not valid in our Tacoma and Fife, WA retail store or through 1-800-426-8400. Promotional offers are not valid on previous purchases or orders over $599, and cannot be combined with volume discounts or other promotions or offers. Brown & Haley promotions are not redeemable for cash.
DISTRIBUTOR RELATIONS FAQ'S
How do I become a distributor for Brown & Haley?
If you are interested in becoming a distributor for Brown & Haley email firstname.lastname@example.org.
Does your chocolate contain dairy products?
ALL of our dark, milk, and white chocolate may contain dairy or milk products. Any person with a dairy allergy should NOT consume ANY of our products.
Does your chocolate contain nuts?
ALL of our products including solid chocolate pieces may contain nuts and/or peanuts. Any person with a nut allergy should NOT consume ANY of our products.
Are you gluten free?
Yes, we do make several products that are gluten free. Visit our Nutritional Fact Panels page for information on those products that are gluten free.
NUTRITION & DIET FAQ'S
Are you Kosher? Halal?
Yes, we do make several products that are kosher or halal. Visit our Nutritional Fact Panels page for information on those products that are kosher or halal.
Do you have Sugar Free products?
No, we do not have Sugar Free products.
How can I tell the “best before” date?
If you do not see the “best before” date on your product, please contact us at info@Brown-Haley.com
What is the shelf life or your product?
The average shelf life is 12-18 months depending on the product.
How should I store chocolate?
Solid chocolate products will maintain their quality if well wrapped and stored in a cool, dry place (45-65°F). While refrigerated chocolate is certainly safe to use, we don't recommend it. Chocolate kept in the refrigerator may "sweat" when brought to room temperature and ruin the quality of the confection.
I can’t find my favorite Brown & Haley product at my local store. Can you tell me what stores carry it?
We sell ROCA® around the world... in the US, look for us at Costco, CVS, Walmart, Bartell's and most other major national retailers; visit our Where to Buy page for more information. If you are in the PNW, you can visit our stores in Tacoma and Fife, WA. You can always order directly from our website. Also, distributors determine which items they stock based on consumer demand. Asking local store managers to stock a particular product often helps to expand the selection of our products on store shelves.
How can I purchase mishaps/seconds?
We offer mishaps/seconds at our Tacoma and Fife, WA retail stores. These items are often limited supply and only available while supplies last.
Why doesn’t Macadamia/ Dark Chocolate ROCA®/ Dark Chocolate Peppermint ROCA® have nuts on the outside?
MACADAMIA ROCA® - The Macadamia Nut is an oiler nut and would not stick to the chocolate on the outside. We added more of the nuts to the center and added an additional layer of chocolate on the outside. DARK ROCA® - We wanted to create a uniquely different product with our DARK ROCA® and our DARK PEPPERMINT ROCA® by adding more chocolate to the Buttercrunch toffee center and not including nuts on the outside. Also, dark chocolate has a different cooling temperature than milk chocolate and the nuts would not stick to the chocolate outside. DARK PEPPERMINT ROCA® is one of the only products we offer without nuts for those who have a nut allergy.
Where can I get recipes for ROCA® or ALMOND ROCA® Cream?